Returns & Refunds Policy

With our 30-day money-back policy if you change your mind within 30 days just return the product to us in an ‘as new’ condition (unused and resalable), including all packaging, instructions and accessories with proof of purchase and we’ll give you an exchange or refund.

Follow these steps should you have any issue with your purchase.

  • Please contact us in writing to let us know you are returning any items. Please e mail us on sales@electronics-online.co.uk giving us the details of what it is you wish to return and why including your invoice/reference number.
  • Goods must be in their original packaging, unused and in a re-saleable condition. If the goods arrive back damaged or with parts missing we will not be able to issue a refund which also includes damage in transit which remains the responsibility of the purchaser until we have signed and confirmed receipt in good condition.
  • Please keep a copy of your proof of posting in case of any hold up in the postal system.

 

SHORTAGES OR FAULTY ITEMS

Faulty Goods

We offer a 30 day faulty goods returns policy. If you find a product(s) to be faulty within 30 days of receiving the item(s) please contact our customer service team on +447377203139 or sales@electronics-online.co.uk to discuss the fault.

When returning a faulty product please make sure that you return all component parts and any promotional items received. You should also include your invoice.  You can get a copy invoice by calling our customer service team or by login to your account.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will replace the item with the same or an equivalent model under the manufacturer’s guarantee (where the manufacturer’s guarantee still applies).

General Refund Terms

Failure to supply the correct documentation to us may delay any exchange or refund or result in goods being returned to you.

If a partial refund is required on an order which qualified for a discount, you may no longer be entitled to the discount.  In this case, the refund will be calculated based on the full price of the items not returned.

Cancellations

You can cancel your order before dispatch by contacting our customer service team on +447377203139 or by sending us a email. If your order has already been dispatched a refund cannot be issued until the good are returned to us. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items enclosed.

If your product has a problem or you want to return a product :

 Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.